Privacy Policy

Who We Are

Ethan Sunray LLC operates Indream. Our website is https://indream.ai. You can contact us at [email protected] for privacy-related requests.

Information We Collect

We collect information you provide directly, information generated through your use of the service, and records needed to provide generation, assets, and payments.

• Account information such as email address, login credentials, nickname, profile image, authentication records, and session information.
• Prompts, files, uploaded assets, reference media, instructions, model selections, task settings, generated media, task status, and related timestamps.
• Device and browser information, IP address, approximate location, pages visited, feature usage, log records, and diagnostic data used for reliability and security.
• Support requests, feedback, content reports, appeals, and other communications you send us.
• Billing records, payment status, third-party payment provider transaction identifiers, subscription status, Credit balances and activity, and refund records. We do not store full payment card details.

How We Use Information

• Provide, operate, and improve video, image, 3D model, and music generation, asset history, and related features.
• Process prompts, uploads, model selections, generation settings, tasks, and results.
• Authenticate users, secure accounts, and prevent abuse or fraud.
• Process transactions with third-party payment providers and manage subscriptions, Credits, orders, and billing operations.
• Review content safety, enforce usage policies, and process reports and appeals.
• Respond to feedback, support requests, and service communications.
• Analyze usage trends and performance to improve user experience and service reliability.
• Comply with legal obligations and enforce our terms and policies.

AI Processing and Service Providers

Prompts, inputs, and settings are sent to the generation providers required to fulfill your request. Generated results and uploaded assets are hosted with our infrastructure providers so we can return results and provide asset history. Providers receive only the information needed for their role and must handle it under applicable contractual obligations.

Do not submit confidential information, sensitive personal information, or third-party material unless you have the necessary rights and accept the processing required to generate your requested result.

Cookies and Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember locale and theme preferences, maintain security, measure product performance, and improve reliability. Generator drafts may use local browser storage. You can manage cookies and browser storage in your browser settings, but sign-in and saved drafts may stop working if they are disabled.

How We Share Information

We do not sell your personal information. We share it only as needed for the purposes described in this policy.

• With service providers that support infrastructure, AI generation, asset hosting and delivery, authentication, analytics, payments, customer support, communications, and service reliability.
• With legal authorities when required by law or valid legal process.
• With rights holders, reporters, or affected users when reasonably necessary to review abuse, intellectual property, safety, or legal claims.
• During corporate transactions such as a merger, acquisition, financing, or asset transfer, subject to appropriate safeguards.
• With your authorization or when you intentionally share content.

Data Retention

We retain personal data for as long as needed to provide services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data category and business purpose.

You can request account deletion from your Profile page by confirming your email. Assets and related account data may be deleted or de-identified according to our deletion workflows. Billing records, security logs, and compliance records may be retained where required for law, fraud prevention, accounting, dispute resolution, or service security.

International Data Transfers

Your information may be processed in countries other than your own. When we transfer data internationally, we apply reasonable safeguards consistent with applicable law.

Security

We use administrative, technical, and organizational measures to protect personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Keep your credentials private and contact us if you suspect unauthorized activity.

Your Rights and Choices

Depending on your location, you may have rights to access, correct, or delete your personal data, and to object to or restrict certain processing. To submit a request, contact us at [email protected]. We may verify your identity before completing a request.

Where required, we rely on your consent for optional cookies or communications. You can withdraw consent for future processing without affecting earlier lawful processing. You may also opt out of non-essential communications by following the unsubscribe instructions in those messages.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal data from children under 13. If you believe a child has provided personal data to us, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated version on this page and update the Last Updated date.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at [email protected].