Refund Policy

Eligibility for Refunds

This policy applies to paid subscriptions and Credit Packs. It does not apply to free, promotional, bonus, trial, gifted, or expired Credits.

• Unused paid Credits may be refunded if requested within seven calendar days of the original purchase date. Other unused or materially unused paid purchases may be reviewed on the same timeline.
• If a verified technical failure on our side prevents proper service delivery, you may be eligible for a full or partial refund.
• If a duplicate charge occurs due to a billing error, we will correct it through a refund or account adjustment.

How We Review Eligibility

Refund eligibility depends on the purchase type, payment status, usage history, entitlement usage, account activity, and any fraud or abuse indicators. We may approve a full refund, partial refund, account credit, or another reasonable adjustment at our discretion, unless a different remedy is required by law.

Results that differ from creative expectations are not automatically technical failures. We still encourage you to report unexpected output so we can investigate model or input problems.

Non-Refundable Cases

• Credits already used for generation or other paid features are non-refundable unless required by law or a verified service failure prevented meaningful use.
• Completed generations and other completed service usage are non-refundable unless this policy or applicable law provides otherwise.
• Subscription purchases may be denied for refund if the related entitlement has been meaningfully used.
• Promotional, bonus, trial, gifted, free, or expired Credits are non-refundable.
• Requests submitted more than seven days after purchase are generally denied unless required by law.
• Refunds may be denied where abuse, fraud, or policy circumvention is detected.

How to Request a Refund

Send your request to [email protected] using the email address associated with your account. Include the following information to speed up review. Do not include passwords, full card numbers, or other payment secrets.

• Account email and third-party payment provider order or payment reference number.
• Date of purchase and amount paid.
• Reason for the refund request and relevant task or asset identifiers, if applicable.

Review and Processing Timeline

We review the order, Credit activity, task records, and service logs needed to evaluate the request. We may ask for additional information.

• We usually review requests and submit approved refunds within 5 to 7 business days.
• Approved refunds are sent through the third-party payment provider to the original payment method when available.
• Approved refunds may revoke remaining Credits, subscription access, or other benefits tied to the refunded purchase.
• If associated Credits were already consumed, we may deduct the used value from an eligible refund or decline the request where permitted by law.
• Final settlement time may vary based on the third-party payment provider, your card issuer, or financial institution.

Duplicate or Unauthorized Charges

Report duplicate charges or transactions you do not recognize immediately. Include the order number, charge date, amount, and a short explanation without sending full payment card details. Verified duplicate charges will be corrected or refunded. Unauthorized transactions may require coordination with the third-party payment provider.

Chargebacks and Fraud Controls

Contacting us first allows us to investigate and resolve billing problems more efficiently. Filing a chargeback without contacting support first may delay resolution and can lead to temporary account restrictions while we investigate suspected fraud or abuse. This does not prevent you from raising a legitimate dispute with your payment provider.

We reserve the right to reject refund requests where abuse patterns, manipulated usage, knowingly false claims, or policy evasion is identified.

Policy Updates

We may update this Refund Policy from time to time. Updates become effective when posted on this page, and the Last Updated date will be revised accordingly.

Contact Information

For billing or refund questions, contact [email protected].